To place an order, browse our product catalog, select your desired items, and add them to your cart. Once you're ready, go to checkout, provide your shipping and payment details, and confirm the order.
Can I buy items without creating an account?
Yes, you can make a purchase as a guest without creating an account. However, we recommend creating one to easily track your orders, manage returns, and enjoy a faster checkout experience in the future.
Is my payment information secure?
Yes, your payment information is completely secure. We use industry-standard encryption and secure payment gateways to protect your data. Your privacy and security are our top priorities.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your location.
Can I modify my order after it's placed?
It depends on the status of your order. If it hasn't been processed or shipped yet, we may be able to make changes. Please contact our customer support as soon as possible for assistance.
Exchanges & Returns
What is your exchange policy?
We accept exchanges within 7 days of receiving your order, as long as the item is unused, in its original packaging, and with all tags attached. To initiate an exchange, please contact our customer support team with your order details.
How do I exchange an item?
To exchange an item, please contact our customer support team with your order number and the reason for the exchange. We’ll guide you through the next steps, including how to return the original item and receive your replacement.
Do I have to pay for return shipping on exchanges?
Return shipping costs for exchanges may apply unless the item was incorrect, damaged, or defective. Please contact our customer support team to confirm your eligibility and receive return instructions.
How long does the exchange process take?
The exchange process typically takes 7–14 business days from the time we receive your returned item. This includes processing, inspection, and shipping of the replacement item. We'll notify you by email once your exchange is on its way.
Refund Questions
What is your refund policy?
We accept refund requests within 7 days of delivery. Items must be unused, in their original condition, and returned with all original packaging. Once we receive and inspect the returned item, your refund will be processed to your original payment method within a few business days. Please note that shipping fees are non-refundable.
How long does it take to get my refund?
Refunds typically take 5–10 business days to process once we’ve received and inspected your returned item. The refund will be credited to your original payment method. Please note that the processing time may vary depending on your bank or payment provider.
How will I know if my refund has been processed?
Once your refund has been processed, you will receive a confirmation email with the details of your refund. Please allow a few business days for the refund to appear on your account, depending on your payment method and bank processing times.
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